Shipping Policy.

SHIPPING POLICY

Last updated: June 2026

1. How We Ship

The Margin Collective delivers all monthly parcels by courier. We do not use the South African Post Office. Every parcel is packed by hand and sent via a reliable courier service to ensure it arrives safely and in good condition.

2. Where We Deliver

We currently deliver anywhere within South Africa. We do not offer international shipping at this time. If you are based outside of South Africa and would like to discuss options, please contact us at hello@themargincollective.co.za.

3. Dispatch Dates

Monthly parcels are dispatched between the 10th and 15th of each month. Subscribers who join before the 1st of a given month will receive that month's parcel. Subscribers who join after the 1st of a given month will receive the following month's parcel as their first delivery.

4. Delivery Timeframes

Once dispatched, courier delivery typically takes 1 to 3 business days depending on your location. Deliveries to major urban areas (Johannesburg, Pretoria, Cape Town, Durban) are usually at the faster end of this estimate. More rural or remote locations may take slightly longer.

5. Delivery Cost

Courier delivery is included in your monthly subscription price. There are no additional shipping charges.

6. Delivery Address

It is your responsibility to ensure your delivery address is accurate and up to date in your account before each month's dispatch date. You can update your delivery address at any time by logging into your account and going to "My Address" under Account Settings.

We cannot be held responsible for non-delivery or delayed delivery caused by an incorrect or incomplete address. If a parcel is returned to us due to an incorrect address, we will contact you to arrange redelivery. Additional courier costs for redelivery will be charged to you.

7. Delivery Notifications

You will receive an email notification when your parcel has been dispatched. Tracking information will be included where available from our courier partner.

8. Lost or Damaged Parcels

If your parcel has not arrived within 7 days of the expected delivery window, or if it arrives damaged, please contact us as soon as possible at hello@themargincollective.co.za. Please include your name, delivery address, and a description of the issue. For damaged parcels, please attach photos where possible.

We will work with our courier partner to locate missing parcels and will replace damaged parcels or damaged contents at our discretion.

9. Public Holidays and Delays

Dispatch and delivery may be delayed during South African public holidays or periods of high courier demand such as December. We will communicate any known delays to subscribers by email in advance where possible.

Direct Inquiries

For any shipping-related questions, please contact us at:
Email: hello@themargincollective.co.za
Website: www.margin-collective.com